- Introduction
1. These Terms and Conditions for the Provision of the Online Legal Advisory Service (hereinafter the “Terms”) govern the mutual rights and obligations arising from the provision of legal services by the law firm Ciprýn, Kiršner a partneři s.r.o., with its registered office at Rumunská 1720/12, Nové Město, 120 00 Prague 2, Company ID No.: 199 72 636, and by the Client (the law firm and the Client hereinafter also jointly referred to as the “Parties”) – a natural or legal person who enters into a Contract for the Provision of Legal Services with the law firm Ciprýn, Kiršner a partneři s.r.o. using an Electronic Form (hereinafter also the “Contract”) at www.cikr.cz.
1.2. These Terms apply exclusively to services provided through the Online Legal Advisory Service pursuant to clause 1.1. These Terms do not apply to contracts concluded in any other manner between the law firm and the Client.
1.3. For the purposes of these Terms, in addition to the terms stated in clause 1.1, the following definitions apply:
“Method of provision” – the manner in which the legal service is to be provided, namely: by telephone, by video call, or by personal meeting.
“Electronic Form” – an electronic form by means of which the Client orders a legal service of the Online Legal Advisory Service and which is published on the website of the Online Legal Advisory Service.
“Price for the provision of legal services” – the amount stated for individual services on the law firm’s website.
“Person authorized to provide the legal service” – a person or persons involved in providing the Online Legal Advisory Service, whereby the service is provided by an attorney or an attorney trainee authorized by the attorney. - Information obligation
1. By submitting the Electronic Form, after becoming acquainted with the full content of these Terms, the Client confirms that the law firm has, sufficiently in advance of the conclusion of the Contract for the Provision of Legal Services using the Electronic Form and in a comprehensible manner, provided the Client with the basic information in accordance with Section 1811(1) and (2) of the Civil Code, specifically:
– the identification and registered office of the law firm including contact details (telephone, email address),
– the identification of the legal service to be provided, including all its main characteristics, this information being stated within the description of the Method of provision chosen by the Client on the Online Legal Advisory Service website and further in these Terms,
– the price of the legal service or the method of its calculation, as follows from the specific Method of provision selected by the Client when completing the Electronic Form,
– the method of payment and the method of performance by the law firm, as detailed further in these Terms,
– information about rights arising from defective performance in connection with the provision of the legal service,
– information about the duration of the contract concluded using the Electronic Form and the conditions for its termination,
– by submitting the Electronic Form, the Client confirms that they are capable of and authorized to conclude the contract under the conditions set out in clause 1.1. If the Client is a natural person, by submitting the Electronic Form they expressly confirm that they have full legal capacity. If the Client is a legal person, the natural person completing the Electronic Form on behalf of the Client confirms that they are authorized to represent the Client in this matter; otherwise they are liable for any damage thereby caused. - Subject matter of the contractual relationship
1. The subject matter of the contractual relationship arising from the conclusion of the Contract between the law firm and the Client under the conditions set out in clause 1.1 is the provision of legal services by the law firm to the Client in accordance with these Terms and for remuneration.
3.2. The specific content of the legal service follows from the content of the Electronic Form in which the Client specifies the requested service. The Electronic Form constitutes a binding order once the Client submits it for processing and it is confirmed by the law firm. - Conclusion of the contract
1. The legal service will be provided on the basis of a concluded Contract. The Contract shall be concluded in the Czech language unless otherwise agreed in writing.
4.2. The Client first selects on the law firm’s website the method by which the legal service is to be provided and fills in the individual fields so that the information corresponds to reality. The Client is obliged to provide truthful information about their identity. After the Client submits the completed Electronic Form for processing and it is confirmed by the law firm, the order for legal services becomes binding. By doing so, the Client submits the completed Electronic Form and simultaneously confirms that they have read these Terms and agree to them without reservation. The information in the Electronic Form can no longer be changed thereafter.
4.3. The Client will subsequently be redirected to a payment gateway where they may pay the Price for the provision of legal services stated for the individual methods of service provision (clause 4.2) on the Online Legal Advisory Service website. The Client may pay the Price by bank transfer, payment card, or through an online payment system. A tax document will then be delivered to the Client.
4.4. After payment pursuant to the previous clause, a confirmation that the law firm has received the order made through the Electronic Form will be sent to the email address provided by the Client.
4.5. The conclusion of the Contract requires a mutual expression of intent by the Client and the law firm. For the purposes of concluding the Contract, the Client’s expression of intent is deemed to be the submission of the completed Electronic Form followed by payment of the Price for the provision of legal services. The Client’s expression of intent is complete and capable of concluding the Contract only at the moment when the Price has been paid, i.e., credited to the law firm’s account. The law firm’s expression of intent to conclude the Contract is deemed to be the sending of an email to the Client’s contact email address confirming acceptance of the order for legal services and that the Contract has been concluded.
4.6. If the law firm approves the Client’s order made through the submitted Electronic Form by email, the Contract for the Provision of Legal Services using the Electronic Form is concluded at the moment such confirmation email is sent. The content of the Contract then consists of the information provided by the Client in the submitted Electronic Form, the documents uploaded as attachments, and the provisions of these Terms. Upon conclusion, the Contract becomes effective. With the effectiveness of the Contract, the Client’s obligation to pay remuneration for the legal service is considered fulfilled, the remuneration being the paid Price for the provision of legal services.
4.7. The Contract for the Provision of Legal Services using the Electronic Form, consisting of these Terms and the information provided by the Client in the submitted Electronic Form, will be stored by the law firm.
4.8. With regard to the nature of the services to be provided under the Contract, a Client who is a consumer expressly requests, by completing and submitting the Electronic Form, that the legal service be provided before the expiration of the fourteen-day period from the date of conclusion of the Contract. The Client may not withdraw from the contract pursuant to Section 1829(1) of the Civil Code if the legal service has already been provided.
4.9. The Client acknowledges that the provision of the legal service in accordance with the Contract is conditional upon proper, complete, and truthful completion of all required fields of the Electronic Form to the extent necessary for assessing the Client’s matter, the attachment of all necessary documents, and the provision of further necessary cooperation by the Client. If the Client fails to fulfill any of these obligations, in particular fails to provide the required cooperation, the law firm has the right to terminate the Contract without notice. - Provision of legal services
1. The persons providing legal services shall provide the legal service within the Online Legal Advisory Service using professional knowledge and with due care. The Client undertakes to provide all necessary cooperation during the provision of legal services, in particular to timely communicate all relevant information relating to their matter and to provide the necessary supporting documents sufficiently in advance with regard to statutory and other deadlines.
5.2. The scope of the provided legal services and other conditions of their provision are specified for individual methods of provision in clause 6. - Methods of providing the legal service
1. For the “telephone” service, the Client selects, when completing the Electronic Form, the time that best suits them for the telephone call and may indicate in the notes the legal issues to be addressed. The service consists of a legal consultation by telephone. It does not include written analyses or opinions or the review or drafting of documents or contracts. The legal service is considered provided upon termination of the telephone call. The call duration is a maximum of 60 minutes unless otherwise agreed by the Parties. If the Client misses the scheduled call and no replacement time is agreed, the legal service is considered provided.
6.2. A “video call” is a legal service provided through video and voice transmission using the Online Legal Advisory Service web interface at the time selected by the Client in the Electronic Form or agreed between the Client and the law firm. The service consists of legal advice in response to a sufficiently specific question stated in the Electronic Form. It does not include written analyses or opinions or the review or drafting of documents or contracts. The legal service is considered provided upon termination of the call by either party after answering the Client’s question or after the time allocation specified in the product description has elapsed, unless otherwise agreed. Termination due to technical difficulties is not considered termination of the call; in such a case the Parties will agree on a replacement method of providing the remaining portion of the service. The video call duration is a maximum of 60 minutes unless otherwise agreed. If the Client misses the scheduled video conference and no alternative time is agreed, the legal service is considered provided.
6.3. A “personal meeting” is a legal service provided during an in-person meeting between the Client and the authorized person. The service consists of oral legal advice in response to a sufficiently specific question stated in the Electronic Form. It does not include a detailed legal analysis or the drafting or review of documents or contracts. The meeting takes place at the time selected by the Client at the law firm’s registered office or one of its branches. The legal service is considered provided upon termination of the meeting or after 60 minutes from its start, unless otherwise agreed. If the Client misses the scheduled meeting and no alternative time is agreed, the legal service is considered provided. - Additional provisions
1. The Client acknowledges that the law firm is not authorized, without the Client’s express consent, to verify the truthfulness or completeness of the factual statements provided by the Client. The Client further acknowledges that the attorney may not present or propose information or evidence known to be false or misleading, even at the Client’s instruction. The Client acknowledges that the attorney is bound by the ethical code of the Czech Bar Association.
7.2. The Client acknowledges that the legal service will be provided by an authorized person on behalf of and for the account of the law firm. The law firm is insured in the amount of CZK 100 million and is responsible for any damage in accordance with the Act on Advocacy.
7.3. The entity authorized for out-of-court resolution of consumer disputes between an attorney and a consumer is the Czech Bar Association (www.cak.cz).
7.4. The Client acknowledges that legal opinions may vary and this may affect the success of the service; the authorized person undertakes to inform the Client accordingly.
7.5. Authorized persons are bound by confidentiality regarding all facts learned in connection with providing legal services, in accordance with the Act on Advocacy.
7.6. The law firm relies on publicly available registers and is not responsible for inaccuracies contained therein. - Cancellation policy and reservation changes
1. Cancellation more than 48 hours in advance: full refund.
8.2. Cancellation 24–48 hours in advance: no refund; change of date or transfer to another person possible.
8.3. Cancellation less than 24 hours in advance: no refund; change only by agreement.
8.4. Transfer to a third person is generally possible subject to confirmation by the law firm. - Withdrawal and termination
1. A consumer may withdraw within 14 days unless the service has already been provided.
9.2. Termination rights follow the Act on Advocacy. - Rights arising from defective performance
1. Complaints may be submitted by email.
10.2. Complaints must clearly identify the Client and the defect.
10.3. The law firm will handle complaints without undue delay. - Final provisions
1. Invalidity of one provision does not affect the others.
11.2. These Terms are effective from 1 September 2025.
Law firm Ciprýn, Kiršner a partneři s.r.o.